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We listen to our customers

We hired an outside company to conduct a survey of our past customers. We want to know that we are doing all that we can to provide the very best home remodeling product in the Denver area.
We understand that undertaking a major remodel is difficult for our customers in that it disrupts their daily routine. At the end of the project, we want to insure that we have minimized that disruption for our customers.
We know that there are things we can do to insure that the project adds value to our customer’s homes, gives great enjoyment and pride in the result, and makes the process worthwhile.

What we learned:
I am so pleased with the results that I wanted to share them with you. Overall 96.7% of our customers gave us a 9 or 10 on a ten point scale in terms of whether they would recommend us to a friend. These are terrific scores and we are very gratified to receive them.

Why you gave us such good scores:

As we dug a little deeper into the scores, we were able to understand the three factors which contributed to the great scores.
   1.  Great trust in Fred to “Do what he said he would do”
   2.  Confidence in the experience Fred and his subcontractors bring to the job
   3.  Great communication during the job

Below are some comments from Husek Remodeling customers:

"Excellent communication and follow up. His subcontractors were top drawer and when we decide to
redo our kitchen, Husek Remodeling will be our first choice."

"The entire process, from beginning with the estimate, to the completion of the project was extremely satisfactory.  We have had Fred do other work for us and have recommended him to friends when they've been looking for a contractor. If we want any remodeling in the future, we will give Fred a call."

"Fred always worked with us to identify the best way to carry out the vision we had for our house. His
suggestions were very much appreciated and can be seen in the finished job in our kitchen, bathes and other rooms of our house."

"Fred and his team were fantastic to work with from start to finish. Communication was terrific. Previous experience and horror stories from friends had me very skeptical. Fred proved there are honest, hardworking contractors out there. What a great business Husek Remodeling is to work with!"

"Before starting this project, we had heard awful stories about how difficult it was to get things done, the
inconvenience, etc. However, our experience with Fred and his subcontractors was amazingly easy. He patiently explained things to us throughout the process and helped us deal with some outside providers who were very difficult to communicate with. He is so good at what he does that he makes it seem easy. As my students would say, "He is a Rock Star"!"

What else did we learn?

The survey experience has been a good one for me. Of course, I’m flattered by all the positive feedback. We also are making some operational changes to improve our overall experience for you. The survey reinforced my belief that the home remodeling business is about excellent workmanship to be sure. But it is mainly about people who entrust us to work on their most important possession…their home. It’s a trust that I will never take lightly.

Fred Husek

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Titus Enterprise LLC, 5255 Marshall St.  Suite 208, Arvada, CO  80002
Phone: 303-783-3707 // Fax: 303-783-3680 //

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